Category Archives: Terms of service

 

GOODS RETURN FORM

VERSION:21-1-2011

Please Print and Complete this Form

Return it along with a copy of your invoice AFTER you have called us on (03 94087726) and received a "Goods Return Form" number

Your "Goods Return Form" Number:              ______________________________

Your original Pavtek Invoice Number:            ______________________________

Date of Goods Invoice:                                ______________________________

Your Current contact Phone Number:           ______________________________

Date Goods were shipped BACK to Pavtek: ______________________________

GOODS BEING RETURNED

 

QTY_____________Part Number (SKU)________________________

Reason for Return_________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________

  Pavtek Return of Goods Policy Goods must have been purchased directly from Pavtek. We will only discuss the return of goods with whom the goods were invoiced to. Any goods that are short supplied or incorrectly supplied must be brought to Pavtek’s attention immediately, prior to the opening of packaging and fitment.   Order & confirm your parts carefully It is the onus of the purchaser and fitter to ensure that the goods supplied by Pavtek are correct for the application prior to fitting and or assembly. Pavtek will not accept any costs, freight charges, loss of income or damages from the fitting and or assembly of supplied goods. Goods Return Form: Before the return of goods to Pavtek, you must contact us on (03 94087726) with your invoice number and reason for return of goods. Once you contact us we will either email or fax you a “Goods Return Form” that you must fill out and return to us with your returning goods. Return of goods: Goods returned to Pavtek must have all freight prepaid. Pavtek does not cover the costs of freight for goods being returned. Goods being returned must be in original packaging and complete. Goods including the packaging must not be ripped, damaged, dirty or greasy. Goods must have all the instructions, stickers and paperwork that was originally supplied. Pavtek will not accept return of goods 14 days from date of invoice. Pavtek will not accept the return of goods for special order in or custom manufactured goods. Pavtek will not accept the return of goods that have been fitted, used, altered or damaged in any way. Restocking Fee All goods returned to Pavtek will be subject to a 15% restocking and handling fee. Exceptions to our policy: There can be an exception to our policy if Pavtek agrees that the goods supplied by Pavtek are not what was ordered. Warranty of Goods Supplied: All goods supplied by Pavtek will be subject to the manufactures warranty. Warranty items must be returned to Pavtek within 90 days from invoice date. If warranty goods are returned to Pavtek with the “Good Return Form” completed we will then discuss and forward the claim onto the manufacture of the goods on your behalf. Once the manufacturer has investigated the claim they “may” then at their discretion decide to decline the claim, credit, repair or replace the goods. Pavtek Built Engine & Cylinder Head Warranty: Due to the various power levels and applications of our engines and cylinder heads we do not have a one warranty fits all policy. If you are interested in the purchase of one of our engine or cylinder head packages please discuss this with our sales team on (03) 94087726  

  We accept payment by:

• Credit card: Visa, MasterCard
• Debit cards with the MasterCard or Visa logo
• Paypal Verified Payments ( Soon- Currently Not Available )
• Internet Banking - directly deposit funds into our account for instant transaction.
• Business & Personal Cheque
• Bank Cheque
• Australia Post Money Order

Please make out all Cheques or Money Orders out to "Pavtek Nominees Pty Ltd" If you send Pavtek a cheque or money order, please be sure to include your order number and contact details so we can confirm your order prior to processing. If you are paying by Direct deposit or via Internet banking please be sure to quote the Order Number in your payment. (Shipment will only be released once the funds have cleared) AUS Dollar Account Bank:  National Australia Bank Limited Account Name:   Pavtek Nominees Pty Ltd Branch: Melbourne BSB: 083 054 Account Number: 50735 3956 Credit Card Payments All orders can only be processed if the order is made in the name of the actual card holder Otherwise the credit card authorization form must be completed - Click here to go to this form Cleared Funds The term 'cleared funds' means cash or funds successfully transferred into Pavtek's account. Estimate for funds to clear: Cash:  Funds cleared immediately EFTPOS:   Funds cleared immediately Authorised Credit Card Payment:   Funds cleared immediately Direct Deposit:   Funds cleared the following business day EFT/Internet Banking:   Funds cleared the following business day Business Cheque:   Funds cleared after 3>4 business days Bank Cheque   Funds cleared after 3>4 business days Please note: Goods will only be shipped once payments of funds are cleared.

  For a safe and secure shopping experience, please view our Terms of Service. Our site protects the security of personal information you transmit to us by using SSL certificate with powerful 256-Bit Encryption software, which encrypts all credit card information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site. Terms of Use Your use of this site indicates your acceptance of these terms of service. Your placement of an order indicates your acceptance of these terms of service. Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Pavtek reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pavtek reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Pavtek may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or other type of order with Pavtek, you have entered in a contract to purchase and your credit card will be processed offline using our secure payment processing machine. All orders WILL NOT be ship unless full payments are confirmed. Orders DO NOT always ship the same day. If you need priority delivery then please contact us by phone for immediate attention. Ordering Procedure

• Order online at our  ONLINE STORE 256-bit encryption SSL secure website by following the ADD TO CART prompts.  During checkout, you can use your credit card or internet banking payment methods.
• Call 03 9408 7726 Monday to Friday 9am – 4.30pm, to order via phone with our Performance Specialists using any of the payment methods listed on our website

If you order a product from our online store, you will receive an email confirmation of your order from us with an Order Status (Pending). Your credit card will be charged on our secure offline processing machine if credit card payment method is used. If internet banking payment is used, please quote the Order Number in your payment. Once payments are confirmed, you will be notified via email with your Order Status (Confirmed). You will also be notified via email when the goods are shipped. You can track your order status using the link attached to your email or login into your account on our website and track your order. If you choose to cancel the order after the same day we received it or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. Special Order Items Some items may be special order specifically for your application.  These items generally require a deposit or to be paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts & components. Final payment in full for goods supplied must be made no later than30 days after completion. Order Status To check the status of your order you can do the followings.  Please note that it may take up to 1 business day before we can respond to you with tracking or order status information.

• If you ordered online, you will receive an email confirmation of your order from us with an Order Status (Pending). You can track your order status using the link attached to your email or login into your account which you created before checkout to get order status information.
• If you ordered by phone or did not create the Pavtek online account, you can contact us by phone or email.
• If you have any questions regarding your order and want to speak to a customer service representative, Call 03 9408 7726 Monday to Friday 9am – 4.30pm EST.

  Engine Block Core Exchange Policy If you have purchased one of our engines we may offer you the ability to send your current block back to us for a full core exchange. The block must be in stock configuration without modifications, be in good condition and be usable. In order to qualify for a full core exchange the following must be true:

• Blocks with cracked cylinders will be reviewed on a case by case basis, they may receive full or partial credit.
• Block can not have stripped threads or broken bolts or studs
• Block can not have spun mains
• Block main and cam bores must be in OEM condition and size
• Block cannot have missing ears or any clearance modifications
• Block cannot be modified in anyway, including aftermarket reinforcements, custom sleeves, and filled blocks
• Block must have the correct main caps and bolts

If any of the above conditions exist a partial core credit may be offered after consultation and/or inspection by Pavtek  

Shipping Preparation

• Do not ship your block to us before we advise you to. Any unauthorized freight may be refused
• Customer is responsible for shipping the block back to our facility and is responsible to pay the freight
• Mains must be attached to the block in their correct locations
• If you the customer can not arrange the freight of your core to us, we will be able to organise this for you at your expense.

 

Core Exchange Refund

• Upon receiving your block we will inspect it for damage and the ability for it to be re used.
• If the block passes inspection you will be issued a core refund via Internet banking directly into your bank account
• If the block fails inspection and is deemed not fit for use, you will not receive a refund. If you would like your block returned to you we can organise this at your expense or the engine block can be disposed of as scrap.

If you have any questions contact us by email at pavtek01@gmail.com or call ( 03 ) 94087726