For a safe and secure shopping experience, please view our Terms of Service.

Our site protects the security of personal information you transmit to us by using SSL certificate with powerful 256-Bit Encryption software, which encrypts all credit card information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Terms of Use
Your use of this site indicates your acceptance of these terms of service.
Your placement of an order indicates your acceptance of these terms of service.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Pavtek reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pavtek reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Pavtek may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or other type of order with Pavtek, you have entered in a contract to purchase and your credit card will be processed offline using our secure payment processing machine.

All orders WILL NOT be ship unless full payments are confirmed.
Orders DO NOT always ship the same day. If you need priority delivery then please contact us by phone for immediate attention.

Ordering Procedure

• Order online at our  ONLINE STORE 256-bit encryption SSL secure website by following the ADD TO CART prompts.  During checkout, you can use your credit card or internet banking payment methods.

• Call 03 9408 7726 9 am - 5 pm Monday to Friday or 9.30 to 1pm Saturday, to order via phone with our Performance Specialists using any of the payment methods listed on our website.

If you order a product from our online store, you will receive an email confirmation of your order from us with an Order Status (Pending).

Your credit card will be charged on our secure offline processing machine if credit card payment method is used.

If internet banking payment is used, please quote the Order Number in your payment.

Once payments are confirmed, you will be notified via email with your Order Status (Confirmed). You will also be notified via email when the goods are shipped.

You can track your order status using the link attached to your email or login into your account on our website and track your order.

If you choose to cancel the order after the same day we received it or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.

Special Order Items
Some items may be special order specifically for your application.  These items generally require a deposit or to be paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts & components. Final payment in full for goods supplied must be made no later than30 days after completion.

Order Status
To check the status of your order you can do the followings.  Please note that it may take up to 1 business day before we can respond to you with tracking or order status information.

• If you ordered online, you will receive an email confirmation of your order from us with an Order Status (Pending). You can track your order status using the link attached to your email or login into your account which you created before checkout to get order status information.

• If you ordered by phone or did not create the Pavtek online account, you can contact us by phone or email.

• If you have any questions regarding your order and want to speak to a customer service representative, call 03 9408 7726Monday to Friday between 9am and 5pm EST.